Grievance mechanism
Grievance mechanism
A channel for affected people or workers to raise complaints and get a response.
آلية الشكاوى والتظلمات
قناة يرفع من خلالها المتأثرون أو العاملون شكاواهم ويتلقون ردًا عليها.
المصدر: إرشادات مؤسسة التمويل الدولية بالعربية
Source of the Arabic term: IFC Arabic guidance notes
Why a lender reads this
A development finance credit line comes with environmental and social requirements, usually the IFC Performance Standards or the EBRD requirements. The lender must screen, categorise and monitor each loan against them, and the DFI checks that it did.